Terms and Conditions

Effective from 9 July 2026 · version 1.0

1. Service Provider

Apis AI is a trading brand under which MAJOROS IT - FZCO (the “Provider”) offers and provides its services. The contractual party to all contracts and the issuer of all invoices is MAJOROS IT - FZCO. Apis AI is not a separate legal entity.

2. Scope and nature of services

The Provider provides consulting and development services in information technology and artificial intelligence, in particular the design, development, deployment and operation of AI voice assistants, chatbots, automations and custom solutions (the “Services”).

The Services are intended exclusively for entrepreneurs — legal entities and natural persons acting in the course of their business activity (B2B). They are not intended for consumers.

3. Formation of contract

Information on the apisai.sk website, including the price list, is informative and does not constitute a binding offer to enter into a contract. A contract is formed by written confirmation of an order or quotation by the Provider (email is sufficient), or by signing a separate contract. In the event of a conflict between these terms and a separate contract, the separate contract prevails.

4. Prices and payment terms

Prices are stated in euros (EUR) and exclude VAT. Monthly packages are invoiced in advance, one-off projects according to the agreed schedule, and usage above the package (minutes, tokens) retrospectively for the previous month. Invoices are due within 14 days from the date of issue unless agreed otherwise.

If payment is late, the Provider is entitled to suspend the Services after prior notice and charge statutory late-payment interest.

5. VAT — reverse charge

The Provider is a taxable person established outside the European Union (United Arab Emirates). When Services are supplied to a taxable person established in the Slovak Republic or another EU Member State, the place of supply is the recipient’s Member State and the obligation to pay VAT is transferred to the recipient (reverse charge) in accordance with Article 196 of Council Directive 2006/112/EC and Section 69(3) of Slovak Act No. 222/2004 Coll. on value added tax. Invoices are issued without VAT with this fact stated; the recipient self-assesses VAT according to the rules of their state.

6. Client cooperation

The Client shall provide the Provider in a timely manner with documents, access and cooperation necessary to provide the Services (for example information about services and processes, access to systems, calendars or telephone numbers). The Client is responsible for being authorised to provide the data and content supplied to the Provider and for ensuring that their use does not infringe third-party rights.

7. Intellectual property

The Provider’s know-how, tools, libraries and components created before the cooperation or independently of it remain the property of the Provider. After full payment of the fee, the Client receives a non-exclusive, time-unlimited licence to use the delivered solution for its internal business purposes, unless agreed otherwise in the contract. The Client’s content and data remain the property of the Client.

8. Confidentiality and personal data protection

The parties shall maintain confidentiality regarding the other party’s confidential information learned during the cooperation. Personal data processing is governed by the Privacy Policy document. If the Provider processes personal data on behalf of the Client when providing the Services (for example call recordings or customer conversations), the parties shall enter into a data processing agreement under Article 28 GDPR.

9. Liability

The Provider provides the Services with professional care. AI-based solutions may generate inaccurate or incomplete outputs; the Client is responsible for setting processes in which AI outputs are verified before critical use. The Provider is not liable for indirect damage, lost profit or loss of data not caused by its fault. The Provider’s total liability for damage is limited to the amount of remuneration paid by the Client for the Services during the 12 months preceding the damage event. These limitations do not apply to the extent excluded by mandatory provisions of applicable law.

10. Term and termination

Contracts for monthly packages are concluded for an indefinite period and either party may terminate them in writing (email is sufficient) with a notice period of one calendar month, starting on the first day of the month following delivery of the notice. One-off projects follow the agreed schedule. Provisions on confidentiality, liability and intellectual property survive termination of the contract.

11. Governing law and dispute resolution

Contractual relationships between the Provider and clients established in the Slovak Republic are governed by the law of the Slovak Republic and disputes are subject to the jurisdiction of Slovak courts, unless agreed otherwise in a separate contract. The parties shall always first attempt to resolve any dispute amicably.

12. Final provisions

The Provider may reasonably amend these terms; for existing contracts, the wording effective on the date of their conclusion applies unless the Client agrees to the change. If any provision becomes invalid, the remaining provisions remain valid.