Privacy Policy
1. Controller
MAJOROS IT - FZCO (trading brand Apis AI)
Freezone Company, licence no. 37210, Dubai Integrated Economic Zones Authority (IFZA)
Registered office: DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
Data protection contact: info@apisai.sk
Since we offer services to persons in the European Union, we process personal data in accordance with GDPR even though the controller is established outside the EU.
2. What data we process and why
| Data | Purpose | Legal basis | Retention period |
|---|---|---|---|
| Contact form and email: full name, company, email, phone, message content | Replying to an enquiry, preparing an offer, arranging a consultation | Article 6(1)(b) GDPR — steps before entering into a contract; Article 6(1)(f) — legitimate interest in communicating with potential clients | Until the enquiry is handled, no longer than 24 months from the last communication |
| Client contract and billing data: company and contact-person identification data, billing data, communication history | Contract performance, invoicing, accounting | Article 6(1)(b) GDPR — contract performance; point (c) — legal obligations (accounting and tax rules) | During the contract and then for the period required by accounting and tax rules, usually 10 years |
| Operational data of delivered solutions, for example chatbot or voice-assistant conversation records at the client | Operation, tuning and support of the solution for the client | We process this as a processor on behalf of the client under a contract pursuant to Article 28 GDPR | According to the client’s instructions in the data processing agreement |
3. Who we disclose data to
We disclose data only to verified suppliers who process it for us under contract, especially providers of website and email hosting, Microsoft cloud services (Microsoft 365, Azure — preferably EU data-centre regions) and AI service providers used in delivered solutions. We do not sell data or provide it to third parties for marketing purposes.
4. Transfer to third countries
The Controller is established in the United Arab Emirates, for which the European Commission has not issued an adequacy decision. Limited transfers of data outside the EU (for example access to enquiries and contractual communication) take place only to the extent necessary to take steps before entering into a contract and to perform a contract with you or for your benefit (Article 49(1)(b) and (c) GDPR). Where possible, we store data with providers using EU data centres and conclude the European Commission’s Standard Contractual Clauses with suppliers outside the EU (Article 46(2)(c) GDPR). On request, we will provide more information about the safeguards used.
5. Your rights
- right of access to data and to a copy of the data (Article 15 GDPR),
- right to rectification (Article 16) and erasure (Article 17),
- right to restriction of processing (Article 18) and data portability (Article 20),
- right to object to processing based on legitimate interest (Article 21),
- right to withdraw consent at any time if processing is based on consent.
You can exercise your rights by email at info@apisai.sk. We will respond no later than within one month. You also have the right to lodge a complaint with a supervisory authority — in Slovakia, this is the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava, dataprotection.gov.sk.
6. Cookies
Our website uses Google Analytics for basic measurement of website traffic and use, such as page views, approximate location, device type, browser and on-page interactions. Google Analytics may use analytics cookies or similar identifiers. We use this information to understand website performance and improve our content and services.
7. Security
We take appropriate technical and organisational measures to protect data — encrypted transmission (HTTPS), access control, multi-factor authentication and data minimisation.
8. Changes to this document
We may update this document from time to time. The current version is always published on this page together with the effective date.